Reference

Terms That Keep Your Account Clear

puloujudi sets out these Terms & Conditions so you know how account access, wallet use, game participation, and support decisions are handled before you open your account.

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puloujudi Terms That Keep Your Account Clear
CONTACT ROUTES

Three Ways To Ask About Terms

Questions about the Terms & Conditions should reach the team that can see your account status, wallet entries, and support history.

Live chat Use live chat from the account menu between 09:00 and 23:00 WIB when you…
Email support Send email when your Terms & Conditions question needs documents, screenshots, or a longer…
Account message Open the message panel after sign-in for account-specific terms, including profile changes, device access…
SECURITY PRACTICE

How We Apply These Terms

The Terms & Conditions are not only legal wording; they shape how we handle your data, wallet actions, cookies, and account changes.

Account data

We use your registered name, phone, email, and login history to apply account terms, confirm ownership, and decide whether a…

Payment records

Wallet activity through DANA, OVO, GoPay, and QRIS is stored with transaction time, amount, and account reference so payment terms…

Cookie handling

Cookies help us remember device sessions, language settings, and security signals.

Login security

If a new device, unusual location, or repeated password attempt appears, we may pause access while we verify the account.

Retention period

We keep account and wallet records for as long as needed to handle disputes, payment checks, security matters, and legal…

Change requests

Ask support if you need to correct a phone number, email, or account detail.

Terms Questions Before You Join

These answers explain how the Terms & Conditions work in practical account situations. They focus on access, payments, data, support, and changes to the agreement, so you can understand what applies before you create or use an account.

You accept rules for account access, wallet use, game participation, payment checks, support contact, and security review. Eligibility depends on local law and is available only where local law permits.

Yes, we may update the terms when account flows, payment handling, security needs, or legal duties change. We aim to make new wording clear, and continued account use means the current version applies.

Those payment rails are handled as wallet actions tied to your account. We check transaction time, account name, and receipt details when a deposit or withdrawal question needs support attention.

Access may be paused when security signals, payment ownership, incorrect profile details, or local-law eligibility needs checking. Support can explain the next account step after reviewing your registered details.

We may use your registration details, login records, wallet history, device signals, cookies, and support messages. These records help us handle account ownership, payment checks, and security decisions.

Contact live chat during 09:00 to 23:00 WIB or email support with your registered phone or email, payment rail, and a short timeline. We review the account record before replying.

Yes, you can ask support to correct details such as phone number or email. We may request proof first because changes affect account ownership, wallet access, and future support decisions.

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