Reference

Legal Terms for Your puloujudi Account

Live Casino, Treasures of Aztec and Counter-Strike 2 sit under one account agreement at puloujudi, with DANA, OVO, GoPay and QRIS records tied to your wallet.

Local law appliesDANA and OVO recordsGoPay and QRIS logsAccount data requests
puloujudi Legal Terms for Your puloujudi Account
CONTACT ROUTES

Three Ways to Reach Legal Support

Legal questions need a written path, so we keep contact routes clear and traceable.

Live chat Use live chat when your legal question is tied to an account screen.
WhatsApp contact WhatsApp is useful when you need to attach a QRIS receipt or wallet screenshot.
Email record Send longer legal messages to [email protected] with the subject line Legal Request.
DATA CARE

Six Controls Behind Your Account Data

Legal handling is not only wording on a page; it is how we treat your account after you join.

Data minimisation

We ask for the data needed to identify your account, verify wallet activity, and respond to legal requests.

Cookie choices

Cookie prompts appear in the browser when tracking choices are available.

Account security

Account > Security lets you change your password and check recent access.

Record retention

Wallet and legal records are kept for the period needed to handle disputes, account checks, and legal duties.

Payment trails

DANA, OVO, GoPay and QRIS entries carry timestamps, reference numbers, and account links.

Correction requests

If your name, phone number, or wallet detail is wrong, start with Profile > Personal Data and then contact support.

Legal Questions Before You Join

These answers explain how our legal terms affect your account, wallet records, and access choices. They are written for you before opening an account and after you start using the lobby. If your case involves a payment receipt, account lock, or data correction, contact us with the exact date, payment rail, and account ID so we can check the right record.

When you open an account, you accept our account terms, privacy terms, and payment record rules. They apply to Live Casino, slots, Sportsbook markets, and wallet activity under the same profile.

Access depends on local law and is available only where local law permits. If your location, device signal, or account data shows an unsupported area, we may restrict access.

We keep transaction references, timestamps, account links, and support messages tied to DANA, OVO, GoPay and QRIS. These records help us handle wallet disputes and legal requests.

Open Profile > Personal Data first and check the field that needs correction. Then contact live chat, WhatsApp, or [email protected] with your account ID and supporting details.

We may request identity checks when account ownership, wallet access, or legal eligibility cannot be confirmed through normal records. The request is limited to the issue we need to verify.

We keep account and wallet records as long as needed for disputes, security checks, and legal duties. When retention is no longer required, we reduce or remove data where allowed.

Our support team receives the message first during 09:00 to 01:00 WIB, then routes legal cases to the right internal contact. Email is preferred for longer requests or document checks.